Terms

Using Rangol.

These Terms of Service ("Terms") are an agreement between Rangol Services ("Rangol", "we", "us"), RFC RSE110602QY8, with address at San José del Cabo, Los Cabos, Baja California Sur, México, and you. Part 1 applies to property managers and businesses that subscribe to the Rangol Maintenance Desk. Part 2 applies to visitors of rangol.com. Part 3 applies to both.

Effective date: October 26, 2026. Last updated: 26 October 2026.

Part 1: Rangol Maintenance Desk

1. The service

The Rangol Maintenance Desk (the "Service") is a WhatsApp-first maintenance ticketing service for property managers. Tenants, guests, owners and vendors report and follow up on maintenance requests by WhatsApp (and, where enabled, Telegram or a web chat link). You manage those requests in a web dashboard, with help from an AI assistant. The Service includes setup of your properties, units and contacts, the shared Rangol WhatsApp number, message templates, the dashboard, and support by email or WhatsApp.

"Customer" or "you" means the property manager or business that subscribes, and "Authorized Users" means the people you allow to use the dashboard. You must be a business and able to enter into contracts. The person accepting these Terms confirms they have authority to bind the Customer.

2. Fees and invoicing

• Setup fee: a one-time fee of the fees stated in your order form, charged when you subscribe, for onboarding your properties, contacts and templates. The setup fee is non-refundable once setup has started.
• Monthly service fee: the fees stated in your order form per month, according to your plan and As stated in your order form., billed monthly in advance.
• Taxes: fees exclude IVA and other applicable taxes unless stated otherwise.
• Invoicing: Rangol issues all invoices (CFDI) for the Service. Payment is due within Invoices are issued monthly in advance and are due within 10 days of the invoice date. The setup fee is invoiced once, when the service is ordered. of the invoice.
• WhatsApp charges: Meta's messaging charges for the Rangol WhatsApp account are Included up to a fair-use limit stated in your order form. Any usage above that limit is passed through at cost..
• Late payment: if an invoice is more than 15 days overdue, we may suspend the Service after notice (see section 13).
• Price changes: we may change fees with at least 30 days' notice; the change applies from your next billing period. If you do not agree, you may cancel before it applies.

3. Rangol's WhatsApp account and number

Rangol owns and controls the Meta Business account, the WhatsApp Business account, the WhatsApp phone number(s), the display name, message templates and the related Meta billing used to provide the Service. You do not acquire any right to them. They stay with Rangol when your subscription ends, and they cannot be ported or transferred to you unless we agree in writing. We may change the number or display name if Meta requires it or to protect the Service, and we will tell you in advance where we can.

4. Your responsibilities

You agree to:

• Get consent. Obtain and keep valid consent (opt-in) from every tenant, guest, owner, resident, vendor and contractor before they are added to the Service or messaged through it, and honor opt-outs promptly. You are the responsable (controller) of their personal data and must give them any privacy notice the law requires.
• Use the Service lawfully, including Mexico's data protection law (LFPDPPP), consumer and tenancy laws, and any law that applies where your properties are.
• Follow WhatsApp's rules, including the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy and Meta's terms, as updated from time to time. Do not ask us to send messages that would breach them.
• Provide accurate information about your company, properties, units, contacts, vendors and billing, and keep it up to date.
• Protect access. Keep dashboard credentials secure, give access only to Authorized Users, remove access for people who leave, and tell us promptly about any unauthorized use. You are responsible for what your Authorized Users do.
• Review AI output before relying on it (see section 6).

5. Acceptable use

You must not, and must not allow anyone to:

• Send spam, marketing, promotions or unsolicited messages through the Service; it is for maintenance communication only
• Message people who have not opted in or who have opted out
• Send unlawful, threatening, harassing, discriminatory, defamatory or misleading content
• Collect or send sensitive personal data (such as health data) or payment card data through the Service, or ask people to send door or lockbox codes by message
• Use the Service for any product, service or activity prohibited by the WhatsApp Commerce Policy
• Attempt to access other customers' data, probe or overload the Service, reverse engineer it, or bypass its security or limits
• Resell, sublicense or provide the Service to third parties except your own property owners and clients as part of your management services
• Use the Service in a way that could cause Meta to restrict, flag or ban Rangol's WhatsApp account

We may remove content, block a contact or suspend use that breaches this section.

6. AI assistant

The Service includes an AI assistant that can draft replies, translate between English and Spanish, summarize conversations, suggest links between messages, contacts and tickets, read receipts into draft entries, and remove private details before messages go to vendors. It uses third-party AI providers (OpenAI).

• AI output is a suggestion. It may be incomplete, inaccurate or poorly translated. You are responsible for reviewing, editing and approving anything before it is saved, linked or sent, and for all decisions about repairs, costs, approvals, vendors and safety.
• The assistant does not approve costs, change ticket status or consent, or send messages on its own.
• The AI assistant does not provide legal, technical, engineering, electrical or safety advice. For emergencies (fire, gas, flooding, electrical hazards, injury) contact emergency services and qualified professionals directly.
• We do not allow AI providers to use your data to train their models, as described in our Privacy Policy.

7. Vendors and contractors

The Service helps you coordinate vendors and contractors; it does not supply them. You are solely responsible for choosing, vetting, onboarding, instructing, supervising and paying your vendors and contractors, including checking their identity, licenses, permits and qualifications (for example, CFE certification for electricians), and for any agreement you have with them. Rangol is not a party to those agreements, does not employ or recommend vendors, and does not verify the documents stored in the Service. Vendors are independent of Rangol.

8. Insurance

Rangol does not require you or your vendors to carry any particular insurance in order to use the Service. Any insurance requirements for your properties, staff or vendors are your decision and your responsibility, and Rangol does not check them.

9. Availability and third-party platforms

We work to keep the Service available and to fix problems promptly, but we do not guarantee that it will be uninterrupted, error-free or available at any particular time, and we do not offer a service level agreement unless agreed in writing. The Service depends on third-party platforms we do not control, including WhatsApp and Meta, Telegram, hosting, storage, email and AI providers. Outages, delays, message delivery failures, policy changes, template rejections, price changes or account restrictions by those platforms may affect the Service, and Rangol is not responsible for them. We may change, improve or remove features, and will give notice of changes that materially reduce the Service.

The Service is not an emergency system. Do not rely on it for urgent safety situations.

10. Your data

• Ownership: you own the data you and your contacts put into the Service ("Customer Data"), including tickets, messages, photos and contact details. You give Rangol permission to host, process and transmit Customer Data only to provide, secure and support the Service, and as described in our Privacy Policy.
• Roles: for Customer Data about your tenants, guests, owners, residents and vendors, you are the responsable (controller) and Rangol is the encargado (processor), acting on your instructions. Rangol is the controller of your account and billing data.
• Aggregated data: we may use aggregated, de-identified statistics about use of the Service to operate and improve it. These do not identify you or any person.
• Export: you may request an export of your Customer Data (for example, tickets, contacts and photos in CSV/JSON plus files) at any time during your subscription and for 30 days after it ends.
• Deletion: after that 30-day period we delete Customer Data within 90 days, except data we must keep by law (such as invoices) and backups that expire on their normal cycle.
• Privacy: our Privacy Policy at rangol.com/privacy explains how we handle personal data and is part of these Terms.

11. Confidentiality and intellectual property

Each party will keep the other's non-public business information confidential and use it only for this agreement. Rangol and its licensors own the Service, the dashboard, software, templates and documentation; you receive a non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback, we may use it without obligation to you.

12. Term and cancellation

• Your subscription starts when we confirm your order or setup begins and continues month to month until cancelled.
• You may cancel at any time by emailing jr@rangol.com with 30 days written notice. notice; cancellation takes effect at the end of the paid billing period. Fees already paid are not refunded, except where the law requires.
• We may cancel with 30 days' notice, or immediately if you seriously breach these Terms and do not fix the breach within 10 days of notice (or immediately where the breach cannot be fixed or puts the WhatsApp account at risk).

13. Suspension

We may suspend all or part of the Service, with notice where practical, if: an invoice is more than 15 days overdue after a reminder; you breach sections 4 or 5; Meta or another platform requires it or restricts the account; or it is needed to prevent harm, fraud or a security risk. We will restore the Service once the cause is resolved. Fees continue during a suspension caused by you.

14. Disclaimers

Except as expressly stated in these Terms and to the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, including fitness for a particular purpose. Rangol does not perform maintenance work and is not responsible for the work, conduct, pricing or results of any vendor or contractor.

15. Limitation of liability

To the extent the law allows:

• Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, rent, bookings or data, even if advised of the possibility.
• Rangol's total liability for all claims relating to the Service is limited to the fees you paid for the Service in the 3 months. before the event giving rise to the claim.
• These limits do not apply to liability that cannot be limited by law, including for wilful misconduct (dolo) or gross negligence, or to your payment obligations and indemnity.

16. Indemnity

You will defend and indemnify Rangol, its owners and staff against claims, fines, losses and reasonable costs (including legal fees) arising from: your Customer Data or your lack of consent from people you message; your breach of these Terms, WhatsApp or Meta policies, or the law; your vendors' and contractors' work or conduct; or disputes between you and your tenants, guests, owners or vendors.

Part 2: Visitors to rangol.com

17. Using the website

rangol.com provides information about vacation rentals, long-term rentals, concierge services and property management in Baja California Sur, and lets you send inquiries. Property information is summarized from publicly available listings and may be out of date; confirm amenities, rates, policies and availability with the host before booking. Reservations and payments are completed on the linked listing websites under their own terms; Rangol is not a party to those bookings and a listing link does not imply affiliation with Airbnb or any host. Quotes and suggestions from Rangol or its concierge chat are informational until confirmed in writing. Do not misuse the site, submit false information, or attempt to disrupt it. The site content belongs to Rangol or its licensors. Our Privacy Policy explains how we handle your information. Nothing in these Terms limits rights you have as a consumer under Mexican law.

Part 3: General terms

18. Governing law and jurisdiction

These Terms are governed by the federal laws of the United Mexican States. Any dispute will be submitted to the competent courts of the courts of Los Cabos (San José del Cabo), Baja California Sur, Mexico., and the parties waive any other jurisdiction that may apply because of their present or future domicile, except where consumer law gives you a different right.

19. Changes to these Terms

We may update these Terms. We will post the new version on this page with a new date and, for material changes to Part 1, notify customers by email or in the dashboard at least 30 days before they apply. If you continue to use the Service after the change applies, you accept the updated Terms; if you do not agree, you may cancel before then.

20. Other terms

These Terms, your order or plan details and the Privacy Policy are the entire agreement about the Service. You may not assign this agreement without our consent; we may assign it to a successor business. Neither party is liable for delays caused by events beyond its reasonable control, including platform outages, natural disasters such as hurricanes, power or internet failures. If a provision is unenforceable, the rest remains in effect. Not enforcing a right is not a waiver. Notices to Rangol go to jr@rangol.com; notices to you go to the account email. This agreement is provided in English and Spanish. If the two versions differ, the Spanish version prevails.

21. Contact

Rangol Services · RFC RSE110602QY8 · San José del Cabo, Los Cabos, Baja California Sur, México
Questions about these Terms: jr@rangol.com